Digitizing 123
Where You Will Always Get A Discount
Dear #MemberName#, welcome to Digitizing 123!
Where You Will Always Get A Discount
● What is the time limit to accumulate my number of orders in a day?
From 8am to 8 pm Eastern Time is the acceptable time frame to accumulate orders
● What if I give more than 3 orders?
Everything will be given the 30% discount
● What if I give 3 orders, and one of the orders has an artwork that digitizing123 can not work on?
The other two orders will be given the 20% discount, and we will resolve the 3rd order with you. The discount is applied to ACTUAL DIGITIZED PROJECTS.
● What are the accepted image formats
We prefer PDF and JPG formats, some other formats are accepted, but not guaranteed
● How do I pay for my digitizing projects?
We utilize PAYPAL for all transactions, it is both convenient and safe.
● What is the turn-around time?
We guarantee a 24 hour turn-around time at no extra charge
● What if there is something I don’t like about the digitized tape?
Though we rarely need to adjust anything as long as the instructions were clear, If anything should come up, email us with the problem and a sew-out scan, so we can make the adjustments needed.
● What if I wanted to change the size after the order has been processed?
We give a courtesy +/- 10% for our customers to change their mind after the
Completion of the project, anything more than 10% is subject to a $10 edit fee
● What are the limitations to the artwork/image that we can provide?
Due to the nature of the Embroidery process, there are definite sizing restrictions. Common problems such as word sizing too small, borders too small to fit, wording too wide for satin stitching, lines on letters too small for satin stitching (will use running single stitch instead). Please reference the following regulations regarding limitations.
1. At least 4mm tall for satin stitching, at least 2.5mm-3.5mm tall for running stitches.
2. At least 6mm tall for satin stitching with border.
3. All background color not digitized unless otherwise noted.
4. Satin stitch border not available for all fonts.
5. Give one dimension exact sizing, if location provided (LC, hat...etc.)
6. All fonts need to be converted to outlines, or else we cannot proceed.
7. 2.3 inches tall for hat front and 5 inches wide for left chest limit recommended.
8. Clear graphics required, or details will be omitted.
● How do I receive the finished digitized file.
After receiving the automated email notice, you would sign in to our website and find the option to pay for your tapes, once you’ve paid thru paypal, you will be able to download your digitized file right away.
● How can you guys give such a big discount?
We utilize experienced digitizer located in CHINA, where wages are a bit lower t han hiring local US digitizers, which enables us to lower our prices. One other factor is that we do not have “live” customer service reps to answer your phone calls, as everything is done thru email, so we cut back on some cost there too, all translated into savings for you, our customer.
● Why can't I place an order?
Check your web browser, so far, Firefox has been known to be incompatible with this website. We recommend using internet explorer for the browsing and usage of this website.
● Why can't I open the DST, the JPG, and/or other embroidery files?
Perhaps you are using a MAC, and in some occassions, they have been known to not be able to open embroidery files, and neither do we recommend opening the files on your own computer, to prevent any changes in the settings. For the jpgs downloaded however, you can just change the attachment name to .JPG, and it should work no problem.
DIGITIZING123@GMAIL.COM
Order placement hours
08:00 AM – 08:00 PM EASTERN TIME
Monday through Friday
VISITED # 248762
